Since we sell specialized high-end products, returns and exchanges are subject to prior approval only within 15 days of receipt of the product with tags intact and for a valid reason. Please contact us by email at firstname.lastname@example.org or via phone at 9841316211 to get your authorization for returns and exchanges. There are restrictions on returns and exchanges of bridal products and some other products. If unsure please get prior authorization for return/exchange before you purchase. Our policies and customer support are extremely customer friendly.
Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer to the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy.
No returns are offered for Lifestyle: Top, Ethnic Set, Kids TShirt, Shirt, Suitcase, Backpack, Sunglass, Belt, Frame, Hand Messenger Bag, Sling Bag, etc.
Please note that all orders for returns and/or alterations must be processed via courier services with online tracking facilities. We advise customers to use Bluedart or Professional. Orders returned without a tracking service will not be accepted.
During returns, additional shipping charges will be borne and paid by the customer. Hamaraa is not liable to pay return shipping charges in case customers decide to return the order for alteration or cancellation.
For returns, all orders must be shipped to the following address:
Hamara Ventures Private Limited,
No: 137, Tellus Avenue Phase I,
Chennai 600073 TN India
Please note that customers can also get in touch with our Support team for further assistance on Alterations & Returns. We promise to assist you in the best possible manner we can.
Customer Support: Ph: 9841316211